Overview
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, sealed, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damaged & Defective Products
In order to serve you better, please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we follow up on the issue and make it right.
Certain types of items cannot be returned, like custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
If you receive a defective product you can contact us at plambatfb@gmail.com or via WhatsApp on +961 81358212.
Unfortunately, we cannot accept returns on sale items or gift cards.
Pick-up and Refunds
Our driver will be responsible for picking up the goods.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, the amount will be added to your Plambat account, within 10 business days.
To start a return or refund, you can contact us at plambatfb@gmail.com or via WhatsApp on +961 81358212.
If more than 3 business days have passed since we’ve approved your return, please contact us at plambatfb@gmail.com or on WhatsApp +961 81358212.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at plambatfb@gmail.com or on WhatsApp +961 81358212.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at plambatfb@gmail.com or on WhatsApp +961 81358212.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
